Contact Support

Which Channel to Use

Live chat is best for anything account-related: login problems, deposit delays, or bonus questions. The support team can check your details in real time and resolve most issues within minutes. For matters that need a written record, use the contact form. This includes dispute reports, feedback, or requests that may require follow-up. You will receive a confirmation once the form is submitted.

What to Prepare Before Chatting

Have your account username ready. If the issue involves a transaction, note the approximate time and the payment channel used — for example, e-wallet or bank transfer. Providing these details in your first message lets the agent pull up your records immediately. This avoids back-and-forth and speeds up the solution.

What Not to Share Publicly

Never send your password, full card number, or any one-time code over a public channel such as social media or public forums. These details should only be entered on the platform’s secure login or payment pages. If an agent asks for such information on live chat, do not provide it. Legitimate support will never request your full card number or your one-time code.

Languages and Hours

Support is available in English and Bahasa Malaysia. Both live chat and the contact form can be handled in either language. The team operates around the clock, every day of the year. You can reach out at any hour and expect a reply within the timeframes listed below.

Typical Reply Times

Live chat replies are usually instant during normal hours. If the team is busy, you may wait a few minutes. The contact form receives a first response within 24 hours. For complex issues that need escalation, the support team will update you by email. You can track progress through the same channel you used to submit the request.

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